01
Set up and operate
Installation, first-server, migration, patch-day, backup, and troubleshooting guides.
Operator support
Help when the world won't cooperate.
Start with the product guide and common answers below. Direct support channels will be published before the Windows release.
Browse support FAQ02
Product support
Email help covers PalCommand features: install, import, backups, schedules, settings, licensing, and the actions the app performs.
General Palworld server administration, router configuration, hardware diagnosis, and third-party mod behavior sit outside the product-support scope.
Availability: direct email support opens with the Windows release.
Contact: [email protected]
03
Security reports
Report a suspected vulnerability privately to [email protected]. The same address is published in security.txt.
Operator FAQ
Common support questions.
What does the trial include?
Every PalCommand workflow for seven days on up to three Windows devices. A payment card is required, and Account shows the exact first charge date.
Why did Restart say nothing happened?
The server was not running at the moment PalCommand acted on the restart. The troubleshooting guide explains how state changes are reported.
Does the Network check prove players can connect from the internet?
No. It checks this machine: whether something is listening on the expected ports, the Windows Firewall rule exists, and any UPnP lease is current. It does not claim end-to-end internet reachability.
What does “Agent offline” mean?
The request PalCommand makes to list the servers failed. It is not a statement about any one server being offline.
Why can a crash-log folder be empty?
The Palworld server does not always leave diagnostics behind a crash on Windows. PalCommand opens the correct location, but it cannot create a game log that was never written.
Can I install an older PalDefender release?
Use Install from zip on the Mods tab for a specific archive. The version picker can install only the latest release that has a downloadable asset.
Billing and account
Review trial, renewal, and cancellation terms.
PalCommand is not accepting purchases yet. Pricing, cancellation, and refund terms are available for review.
Review pricing and terms